These are LabsMobile's support channels:
- Chat web. Available in labsmobile.com and in the WebSMS application. Business hours from 8am to 10pm (GMT). In case of contacting outside office hours, it will be redirected the consultation to Support Centre.
- Support Centre. Ticketing system available 24h 365 days with a with a response time of up to 6 hours. If there are any commercial, technical or administrative queries. Cases or tickets can be created through:
- The control panel section (WebSMS) Support Centre.
- By sending an email to support (at) labsmobile.com.
- Tutorials of the WebSMS application in video and/or text format. In these tutorials which explain the basic sections and processes.
It is also possible to request training sessions or personalized support by contacting the Support Center. The objective of the session can be:
- Perform a training of processes or sections of the WebSMS application.
- Expand knowledge of the SMS channel.
- Consultations on how to best apply LabsMobile services.
- Help with API integration or technical aspects.
These support channels do not imply any additional cost and are included in the price of the service.