LabsMobile Customer Support

Create a new account 3

• How to create a new account?
• What to do if the mail with the account password is not received?
• What information is needed to create an account?

Trial period 3

• What is the trial period about?
• How many messages does the trial period include?
• How long is the trial period?

Account validation 3

• Necessary steps to activate an account
• Why are the credits from my first purchase not added to the balance of my account?
• What information is needed to validate an account?

Message types and pricing 5

• What is the price of an SMS message?
• How much does the LabsMobile platform cost?
• Types of SMS messages
• What characters can be sent in a standard SMS?
• What is the character capacity or limit of an SMS?

Credits and balance 5

• What are credits and what are they for?
• How do I check my account balance?
• Do I have to buy a pack for each destination country?
• Why do the messages have a higher cost?
• How do I prevent my account from running out of credits?

Purchase process 5

• When are the credits of a purchase added?
• Available payment methods
• Validity or expiration of packs and credits
• How many messages or credits can I buy?
• How do I make a recharge or purchase?

Invoicing 2

• When are invoices issued?
• How to modify the data of an invoice?

Account Settings 4

• How to cancel or delete an account?
• How to change the username?
• What are the basic configuration parameters?
• What is it and how to set up a custom domain?

Security and passwords 3

• How to change the account password?
• How does 2FA authentication work?
• How to configure Google Authenticator for 2FA access?

Filters and validations 3

• What is the anti-duplicate filter?
• Why are the messages pending or Sending?
• How to configure the filters and limits of the account?

Notifications and alerts 1

• How to change the email for notifications?

Account Features 3

• Create and manage subaccounts
• What are automatic recharges?
• Multi-user accounts

Message sending 8

• To which countries is it possible to send SMS?
• Text templates for recurring or frequent messages
• How to schedule sendings for a specific day and time?
• How to customize sendings or campaigns with variables?
• What is the delivery period for an SMS?

View all 8

SMS Landing 10

• What is the SMSLanding service?
• What are SMS Landing templates and what are the advantages?
• How to create a new web landing?
• How to customize the design of a web landing?
• How to modify the content or modules of a landing web?

View all 10

Contacts and phone database 5

• How to import a database of contacts or mobile numbers?
• What data of a contact can be imported or stored?
• How to export contacts or databases?
• How to update or clean a database?
• What are Contact Groups and what are they for?

Message status and history 4

• Statuses of an SMS message
• What are delivery confirmations?
• What errors can happen when sending SMS?
• How to check the status and data of a sent SMS?

Statistics and reports 3

• What information is obtained from each click?
• What are the main metrics and statistics?
• How to export or download the list of sent messages?

Reseller plan 2

• How do I activate my reseller account?
• What are the benefits of a reseller account?

API SMS 5

• How to get a user to send via API?
• How to see the status of API sendings?
• How to improve the security of API sendings?
• How to perform API tests or simulations?
• How to receive status changes or delivery confirmations?

SMS features 7

• How to include emoticons/emojis in an SMS message?
• Sender restrictions and limitations
• How to send a link or url in an SMS?
• What can I send or attach to an SMS message?
• How to see the clicks received on the links?

View all 7

Support and help 4

• How and when to get help or support?
• SMS API support resources
• How to check if there is an incident?
• What do I do if my messages are not delivered?

Terms and conditions 1

• What contract or terms apply to LabsMobile?

Privacy 2

• How to comply with the privacy legislation in an SMS sending?
• How does LabsMobile comply with data protection legislation?