LabsMobile Customer Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Create a new account
How to create a new account?
What to do if the mail with the account password is not received?
What information is needed to create an account?
What is the trial period about?
How many messages does the trial period include?
How long is the trial period?
Necessary steps to activate an account
Why are the credits from my first purchase not added to the balance of my account?
What information is needed to validate an account?
Pricing and Purchase process
Message types and pricing
What is the price of an SMS message?
How much does the LabsMobile platform cost?
Types of SMS messages
What characters can be sent in a standard SMS?
What is the character capacity or limit of an SMS?
Credits and balance
What are credits and what are they for?
How do I check my account balance?
Do I have to buy a pack for each destination country?
Why do the messages have a higher cost?
How do I prevent my account from running out of credits?
When are the credits of a purchase added?
Available payment methods
Validity or expiration of packs and credits
How many messages or credits can I buy?
How do I make a recharge or purchase?
When are invoices issued?
How to modify the data of an invoice?
How to cancel or delete an account?
How to change the username?
What are the basic configuration parameters?
What is it and how to set up a custom domain?
Security and passwords
How to change the account password?
How does 2FA authentication work?
How to configure Google Authenticator for 2FA access?
Filters and validations
What is the anti-duplicate filter?
Why are the messages pending or Sending?
How to configure the filters and limits of the account?
Notifications and alerts
How to change the email for notifications?
Create and manage subaccounts
What are automatic recharges?
Products and Services
To which countries is it possible to send SMS?
Text templates for recurring or frequent messages
How to schedule sendings for a specific day and time?
How to customize sendings or campaigns with variables?
What is the delivery period for an SMS?
View all 8
What is the SMSLanding service?
What are SMS Landing templates and what are the advantages?
How to create a new web landing?
How to customize the design of a web landing?
How to modify the content or modules of a landing web?
View all 10
Contacts and phone database
How to import a database of contacts or mobile numbers?
What data of a contact can be imported or stored?
How to export contacts or databases?
How to update or clean a database?
What are Contact Groups and what are they for?
Message status and history
Statuses of an SMS message
What are delivery confirmations?
What errors can happen when sending SMS?
How to check the status and data of a sent SMS?
Statistics and reports
What information is obtained from each click?
What are the main metrics and statistics?
How to export or download the list of sent messages?
How do I activate my reseller account?
What are the benefits of a reseller account?
How to get a user to send via API?
How to see the status of API sendings?
How to improve the security of API sendings?
How to perform API tests or simulations?
How to receive status changes or delivery confirmations?
How to include emoticons/emojis in an SMS message?
Sender restrictions and limitations
How to send a link or url in an SMS?
What can I send or attach to an SMS message?
How to see the clicks received on the links?
View all 7
Support and help
Support and help
How and when to get help or support?
SMS API support resources
How to check if there is an incident?
What do I do if my messages are not delivered?
Terms and conditions
What contract or terms apply to LabsMobile?
How to comply with the privacy legislation in an SMS sending?
How does LabsMobile comply with data protection legislation?