What does "Destination not allowed" mean and how to solve it?

Modified on Tue, 26 Sep, 2023 at 5:56 AM

The "Destination not allowed" status of a message means that the destination is not enabled or allowed for that account. It can be caused by two reasons:


  • The account has the country filter configured in the Account Preferences. In this case it would be sufficient to add the country to the list of allowed destinations.


It is a destination country with a special regulation that requires previous steps or registrations. See Which destinations or countries have restrictions or require pre-registration or contact support.

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