In general, credits are added to the account right after receiving confirmation of payment.

Therefore, the period from payment to dispose of the credits depends on the payment method:

  • Credit card. Credits are added immediately (a few seconds after purchase) when the gateway confirms the transaction.
  • Bank transfer. Credits are added when the amount is received in the LabsMobile account or when the user sends proof of the transfer to the Support Center (support (at)
  • Ebanx and local payment methods (OXXO, SPEI, Cash, coupons etc.). Credits are added when the Ebanx gateway confirms the payment. In this case, there may be a waiting period of up to 24 hours.

However, the first purchase must be validated manually as explained in Why are the credits from my first purchase not added to the balance of my account?.