In general, credits are added to the account right after receiving confirmation of payment.

Therefore, the period from payment to dispose of the credits depends on the payment method:

  • Credit card. Credits are added immediately (a few seconds after purchase) when the gateway confirms the transaction.
  • Bank transfer. Credits are added when the amount is received in the LabsMobile account or when the user sends proof of the transfer to the Support Center (support (at)
  • Ebanx and local payment methods (OXXO, SPEI, Cash, coupons etc.). Credits are added when the Ebanx gateway confirms the payment. In this case, there may be a waiting period of up to 24 hours.

However, the first purchase must be validated manually as explained in Why? Credits from my first purchase not added?.